Book Store

D.I.Y. Outbound Contact Center Toolbox

by Don Williams

ASIN: B0786WRFVH

How many Fortune 500 companies use outbound calls to drive new business &/or serve current customers? All 500 use outbound calling for sales and service strategies! If you're not calling people asking them to become customers, then you are missing out on what many times is the fastest method to quality surveys, market research, lead generation, appointment setting, sales and better customer service. This book tells you every step, tactic and trick to run a successful call center. 30 year call center veteran Don Williams has worked with over 1/2 of the Fortune 500 on marketing, sales and service strategies. Don cuts through the confusion and draws a simple map to run your own center. Find out where to source lists, compliance tools, scripting, technology, staff and management. You're just days a way from increased predictable improvement.

Disclosure of Material Connection: Some of the links in the page above are "affiliate links." This means if you click on the link and purchase the item, I will receive an affiliate commission. I am disclosing this in accordance with the Federal Trade Commission's 16 CFR, Part 255: "Guides Concerning the Use of Endorsements and Testimonials in Advertising."